Er and Hr queues, theory and problem solving - self study

Now we start to move towards queuing systems that are not Markovian. Specifically, we start to look at queues where the service time is not Exponential.  In the first step we cheat a bit, and put together the service time from Erlang distributions. The process is called the method of stages, and the service time distributions are E_r and H_r.

Here you can find material about the theory and for problem solving: Lectures and Recitations