VoIP service criteria today

VoIP service criteria today

The maturity of commercial VoIP service can be seen in the criteria being used (see for example [TechMediaNetwork.com 2011]):

  • Ratings: Overall Rating, Ratings, Service Plan and Fees, Features, Ease of Installation/Setup, Help/Support
  • Package + pricing: Free Phone Adapter, Activation fee/ Setup fee, Cancellation fee
  • Service Plan fees & minutes: Unlimited Minutes, Long Distance Calls (outgoing), Select International Calls, Free In-Network Calls, Business Plans
  • Basic calling features: Voicemail, Caller ID, 3-Way Calling, Speed Dial, Call Waiting, Call Forwarding, Call Return (*69)
  • Enhancing calling features: Call Transfer, Call Blocking, 911 Service, Do Not Disturb, Free 411 Directory Assistance, Find Me
  • Service features: Keep Existing Number, Choose Area Code, Online Account Management
  • Additional services: Add a Line, Softphone, Toll-Free Number, Directory assistance, Virtual phone number, FAX support, FAQ, Technical help/support, email/telephone help/support

Slide Notes

VoIP Services Review 2011 - TopTenREVIEWS, TechMediaNetwork.com, 2011, http://voip-service-review.toptenreviews.com/ Links to an external site.


Transcript

[slide545] VoIP service criteria today, it's getting very mature, with ratings, package prices, service plans, various different calling features, enhanced calling features, service features, extra services, et cetera, et cetera. So it's becoming a pretty mature market.