SIP Recording
SIP Recording
SIP recording is often necessary for regulatory or compliance reasons
(for example, emergency call centers, banks & trading floors, …) and calls might be recorded for “quality control”, supervision, business analysis, …
%rArr; SIP-based Media Recording
The requirements are described in RFC 6341 - this defines several use cases:
- Total call recording - all of every call is to be recorded
- Selective recording - only specific calls are recorded
- Dynamic recording (also known as Mid-session or Mid-call recording)
- Persistent recording - all calls recorded as a single recording session
- Real-time recording controls to enable some portions of the call
- IVR/Voice portal recording - recording media during interaction with an interactive voice response (IVR) application
Slide Notes
K. Rehor (editor), L. Portman (editor), A. Hutton, and R. Jain, Use Cases and Requirements for SIP-Based Media Recording (SIPREC), Internet Request for Comments, ISSN: 2070-1721, RFC 6341, RFC Editor, August 2011, http://www.rfc-editor.org/rfc/rfc6341.txt Links to an external site.
Transcript
[slide398] But in certain settings, it's actually required. So if you are talking to your stockbroker, talking to the bank, in many countries, all of those calls are recorded. That means we actually need to be able to have SIP functions to support this recording. If you call the emergency call center, they routinely record all of the calls coming in. So that means we now have to have SIP functions so we can do things like send the content to the recording function. When that recording function gets filled, we need to be able to redirect it elsewhere. So there are lots and lots of issues here that have to be addressed. Do we do it only for some calls? Is it persistent? Is it real-time, etc.?